Shipping policy
Worldwide Shipping with DHL Express
- We ship worldwide via DHL Express.
- Free DHL Express delivery is available for orders shipped to the USA, Europe & Canada (estimated 1–8 business days).
- For other international destinations, shipping costs are calculated at checkout based on location and package weight.
- All orders are packed securely to ensure safe arrival.
- For custom / made-to-order products, dispatch to courier (production + packing) may take up to 15 business days before shipping.
- Once handed over to DHL Express (air/express), typical delivery times are:
- Europe: approximately 1–5 business days
- USA & Canada: approximately 1–3 business days
- Middle East (e.g. UAE, Qatar, Saudi Arabia): approximately 2–5 business days
- Asia (e.g. Japan, South Korea, Singapore): approximately 2–6 business days
- Australia & New Zealand: approximately 3–7 business days
- Other destinations: typically 3–8 business days, depending on customs and location
Please note: Transit times are estimates and may vary due to customs procedures, public holidays, or exceptional conditions. You can track your shipment and get real-time delivery estimates via MyDHL+.
If you have questions about international shipping or need an estimated dispatch date for a custom order, contact us at info@hekalighting.co.uk.