Shipping policy

Worldwide Shipping with DHL Express

We ship worldwide via DHL Express.

Free DHL Express delivery is available for orders shipped to the USA, Europe & Canada (estimated 1–8 business days).

For other international destinations, shipping costs are calculated at checkout based on location and package weight.

Customs duties, import taxes, VAT, customs clearance fees, and any other local import charges are the responsibility of the buyer. These charges are not included in the product price or shipping cost and may be collected by DHL or the relevant customs authorities upon importation.

All orders are packed securely to ensure safe arrival.

For custom / made-to-order products, dispatch to courier (production + packing) may take up to 15 business days before shipping.

Once handed over to DHL Express (air/express), typical delivery times are:

  • Europe: approximately 1–5 business days

  • USA & Canada: approximately 1–3 business days

  • Middle East (e.g. UAE, Qatar, Saudi Arabia): approximately 2–5 business days

  • Asia (e.g. Japan, South Korea, Singapore): approximately 2–6 business days

  • Australia & New Zealand: approximately 3–7 business days

  • Other destinations: typically 3–8 business days, depending on customs and location

Please note: Transit times are estimates and may vary due to customs procedures, public holidays, or exceptional conditions. You can track your shipment and get real-time delivery estimates via MyDHL+.

If you have questions about international shipping or need an estimated dispatch date for a custom order, contact us at info@hekalighting.co.uk.